Jervenne Teo - hirelearning

Hirelearning

In collaboration with the Ministry of Manpower (MOM) & Association for Persons with Special Needs (APSN), Centre for Adults

Awarded 1st Place: Social Design - Improving Job Opportunities for the Disabled (2017)

Hirelearning consists of:

1) An interactive booklet targeted at the Mildly Intellectually Disabled (MID) individuals to impart social awareness skills and encourage better working habits

2) An educational website for employers that provides general learning, personalised tips and printable tools for the workplace.

B R I E F

For this project, we collaborated with MOM and APSN-CFA to identify issues leading to poor job sustainability for Persons with Intellectual Disabilities (PWIDs) within CFA, and worked to develop an educational platform that helps bridge the gap between employing PWIDs and improving their job readiness.

In this project, solutions were targeted at employees with Mild Intellectual Disabilities (MID) and their employers.

R E S E A R C H

Professional advice of Special Educators, Job Coaches, Employers, from APSN-CFA, MOM & Mount Elizabeth (Novena). We also did interview sessions with the heads of the management committee within APSN -CFA. Co-design sessions were done with Job Coaches and Head of Departments to get a hands-on thorough understanding of teaching PwDs.

I N T R O D U C T I O N

Hirelearning is a two-part solution to finding and sustaining employment for Persons with Intellectual Disabilities. Consisting of a interactive booklet targeted at the MID individuals to impart social awareness skills and encourage better working habits, and a educational website for employers that provides general learning, personalised tips and printable tools for the workplace.

Team: Kenneth Yip & Tan Zijie

Brainstorming, insights generation from interviews and surveys
conducted with different stakeholders

PART 01 _
Social Awareness Learning for Employees with Mild Intellectual Disability

Persona and Employment Journey Map | employee with Intellectual disability

Insight 01 generated from interviews with employers, job coaches and educators
& observations of PWIDs at work

Book contents: Storytelling and role-playing teaching styles

Book contents: Exercises to reinforce learning at the end of chapters

User testing with clients from CFA

B E I N G W O R K - R E A D Y

Employees with Mild Intellectual Disabilities have impaired adaptive behaviour, which causes them difficulty in acquiring the skills for appropriate social behaviour, often causing problematic behaviours in the workplace.

Through interactive storytelling and learning exercises, we aimed to impart social awareness skills by lowering the learning curve, allowing these individuals to succeed in their working environments.

PART 02 _
Educational Web for Employers Hiring Persons with Disabilities

Persona and Employment Journey Map | employer hiring individuals with Intellectual disability

Insight 02 generated from interviews with employers post-hiring & job coaches comments

Co-Design with Job Coach from APSN

Website: Landing Page

Website: Personalised information about each employee hired

Helps employers gain knowledge about their individual triggers, and
includes comments from job coaches and even parents.

Website: Learning portion incorporated into the web helps to guide employers by providing them knowledge on employing persons with disabilities.

Tools available in the web will provide tips that special needs educators use.

B E I N G H I R E - R E A D Y

Through the educational web, employers are equipped with hands on knowledge on how to deal with meltdowns and tantrums in the workplace. They are empowered to communicate with their employees with personalised and targeted information so as to ensure on-the-job interventions are timely and appropriate.

Thus, reducing misunderstandings and improving empathy in the workplace.

Full solution video

This project has been further developed and implemented within APSN's CFA.